Refund policy

Since all of our products are custom-made and personalized specifically for each customer, orders cannot be cancelled, returned, or refunded once production has begun, except in the situations described below.

We will gladly provide a free replacement if:

• Your item is damaged due to our fault or during shipping
• You received the wrong item
• Print issues (ink spots, scratches)
• Shipping issues (damage, loss in transit)

If any of these points apply to your order, we sincerely apologize for the inconvenience. In this case, please contact us at service@smileposter.co and provide the following:

• Your order ID
• A description of the issue
• Clear photos showing the damage
• A photo showing the entire item
• Let us know if the packaging was damaged

Once a team member has reviewed and approved your claim, we will reprint your order and ship it as soon as possible.

If you experience any issue with your order, please contact us. Our support team will carefully review your case and do everything to find a fair and satisfactory solution.